When contacting our Customer Experience team to report slowness, lagging, or choppy graphics, please be sure to include the following details:

General computer issues, such as an overtaxed hard drive, insufficient memory, or damage caused by malware or viruses.

A slow or inconsistent Internet connection.

If you are still seeing slow or choppy graphics after taking these steps, please note the following possibilities which are out of our control: Please try Google Chrome or Mozilla Firefox. Note: Internet Explorer is no longer a supported browser.

If your favorite websites aren't running the way they normally do, try switching to another browser to see if there's a change.

There are many browsers to choose from, and they update on different schedules. Don't underestimate the value of this very basic troubleshooting step! It's common to let your computer run for days or weeks at a time without ever turning it off and back on. It almost always helps, and it never hurts, so give it a try! We've got instructions on how to clear the cache for most popular browsers. It's a common solution for problems on many websites. It's especially helpful if the browser session has been going on for a while, or if you have a lot of tabs open at the same time.

Restart your browser. Sometimes, just stopping a process and starting it from scratch is all you need to do.

For help with our mobile versions, read our troubleshooting steps for iOS, Android, and Kindle Fire. The instructions below are specific to our online games ( DoubleDown Casino on Facebook and ). Are the reels lagging more than spinning? Are your cards seeming to get stuck in place and then suddenly catch up to the action? That's not the way it should be, and we've got some simple steps to help get your game back up to speed.

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